PPCDATAFEED

Why is my data source not updating?

The Last sync column shows whether the last import worked. A failed import keeps the last good products, and Sync history says why it failed.

Open in the app →About this feature

Check the status

In Data sources the column Last sync shows the state of every data source (the Last sync filter above the list finds them):

  • Up to date - updated, shown with its age, for example “2 hours ago”.
  • Older than a day - the age with a warning sign: the last update is more than a day old.
  • Rule errors - updated, but some rules failed - see Sync history.
  • Failed with an age, for example “Failed 5mo” - how long the feed has been showing the old products.
  • Not synced - never updated yet; Updating - an update is running now.
Data sources list: Demo store (CSV, 48 products) and Supplier stock (CSV, 15 products), both last synced 1 month ago with a warning sign; the More menu of Demo store open - Products, Categories, Rules, AI Optimizer, Schedule, Mapping, Sync history, Duplicate, Delete
When an import fails, the feed keeps the last good version of the products - it does not become empty.

Find out why

  1. Open the ⋯ menu of the data source (More) and choose Sync history - or open the data source and its Sync history tab.
  2. Every run is listed with its time and result - the failed one tells you what went wrong.

If it does not work

  • The feed URL changed or no longer works - open it in a browser; if it does not load there, ask whoever provides the file for the new address.
  • The feed is protected and the username or password is wrong - correct them in the Edit tab of the data source.
  • The supplier's server is slow - the system retries several times, and a server that stays silent for 3 minutes is cut off.
  • Too many rule errors - fix the rules that the status points to.

Paused By System

After three automatic imports in a row fail, the system switches the schedule of the data source off, sends you an email and puts the label Paused By System next to the data source in the Data sources list.

  1. Fix the cause - see “Find out why” above.
  2. Switch the schedule back on in the Schedule tab of the data source.
  3. Remove the Paused By System label by hand - switching the schedule on does not remove it.

Update it by hand

  • Update now (the play button) in the Data sources list, or Refresh now in the data source, starts an update right away.
  • While it runs, the same button in the list stops it (Running - click to stop).
  • How often it updates by itself: Set the update schedule.

Still stuck? Write to info@ppcdatafeed.com - we answer ourselves and can set it up with you.